• Orders are processed within 1–2 business days.
• Average delivery is 5–7 business days, depending on your location and courier availability.
• Festivals, weather disruptions, courier delays, operational issues and regional network issues may affect these timelines.
• If your shipment looks delayed, message us on WhatsApp or email. We'll investigate it and keep you updated.

Some pieces are made to order. We produce them in limited batches after the order is placed, which is what lets us keep our runs small.

The dispatch timeline shown on a product page is an estimate, not a guaranteed date.

Several factors outside our control can affect a pre-order timeline:

• Extreme weather conditions
• Power outages or utility disruptions
• Manufacturing delays
• Labour shortages or strikes
• Raw material procurement delays
• Geopolitical events
• Transportation disruptions and courier pickup delays
• Government or regional operational restrictions

By placing a pre-order, you acknowledge that the timeline is an estimate. We make every reasonable effort to deliver as quickly as possible, and we'll keep you informed if there's a significant delay.

Once production has started on a pre-order batch, cancellation may not be possible. Any cancellation we do approve still falls under the Returns and Exchanges terms below.

If tracking shows your shipment as Refused but you never got a delivery attempt or a courier call, contact us immediately.

We can only escalate these cases while the parcel is still in transit. Once it has been returned to origin, resolution options become limited.

• COD orders require a small advance payment to help prevent fraudulent and fake orders.
• Refusing a COD parcel after dispatch costs us both forward and return shipping.
• Customers who repeatedly place COD orders and refuse delivery may be restricted from ordering in future.
• Where necessary, we may share customer information with our courier and payment partners to prevent fraud.

Before you order, please review the size chart, the garment measurements, the fit description and your FitFinder recommendation. If you're unsure, message us first. We're happy to help you land on the right size.

Exchange requests must be raised within 7 days of delivery.

For an exchange, you are responsible for:

• Shipping the original product back to our warehouse
• The shipping charges on the replacement product

We don't offer return pickups for exchanges. Shipping it back yourself is faster across the board: faster transit to us, a faster quality check, and faster dispatch of your replacement. Replacement shipping charges vary by serviceability, courier availability and PIN code.

Only one exchange request is permitted per order.

The returned product must be:

• Unused and unwashed
• Free from stains, perfume, deodorant marks and pet hair
• Free from any damage
• Returned with all original tags and packaging intact

To help you size right before you buy, we give you several tools:

• Garment measurement charts
• FitFinder, our size recommender
• Product photography
• Product fit descriptions
• Direct support on WhatsApp

FitFinder is currently in beta. It's built to improve sizing accuracy, but it can't guarantee a perfect fit for every body type, proportion or fit preference. You remain responsible for reviewing the garment measurements and size chart before placing an order.

A FitFinder recommendation is only as accurate as the information you give it. A valid recommendation needs:

• Height
• Gender
• Body type
• Chest size (for topwear)
• Waist size (for bottomwear)
• Preferred fit (Relaxed or Baggy)

We can only consider a sizing recommendation error when all of the following are true:

• You provided accurate information
• We explicitly recommended a size to you in writing
• The delivered product matches its published measurements
• The issue is caused by the recommendation, not by a change in fit preference

If a recommendation error is approved, you ship the original product back and we cover the shipping on your replacement. If that size is unavailable, you receive store credit equal to the product value.

Everything we make is produced in limited quantities.

If the exchange size you want is sold out, discontinued or no longer available, you receive store credit equal to the product value. Store credit works on any future Rush by KIRA order and is valid for 12 months from the date it's issued.

The following are not eligible for a cash refund:

• Incorrect size selection or ordering the wrong size
• Fit preference, including wanting a more oversized, more relaxed, longer or shorter fit
• Change of mind or personal preference

In these cases we can offer a size exchange (subject to availability) or store credit. If the exchange size you want is unavailable, you receive store credit equal to the product value.

If you receive a manufacturing defect, a damaged product or an incorrect item, please contact us within 48 hours of delivery.

To help us resolve it quickly, please share:

• A continuous unboxing video showing the sealed package being opened
• Clear photographs of the issue
• Clear video of the issue

Claims without enough evidence may not be approved. For verified defects, Rush by KIRA covers the return shipping.

Approved claims may be resolved with a replacement (subject to availability) or store credit. If a replacement isn't available, we issue store credit. A refund to your original payment method is considered only where neither a replacement nor store credit can reasonably resolve the issue.